FAQs

Upon checking out, you will be asked for your email and a chosen password. These will be your login details for the next time that you come to the site. We will also store your chosen delivery address for you to use at a later date.

On the login screen, beneath the password box, you should see a 'Forgotten Password?' button, which will take you to the forgotten password page which will guide you through how to reset your password.

We always try to stock the products you want. However, if the product that you want doesn't show or is out of stock, please contact our store and our staff will assist you with finding your product.

Please contact us in store to find out about our Price Match Promise.

Images of the items shown on our website are for illustrative purposes only. We have made every effort to display all the item colours and features accurately. However we cannot guarantee that all the images displayed on your screen will accurately show the true colour of the item delivered to you. Please be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that item specifications are correct on our site, due to continual item development, specifications may change without notice. If you have any queries regarding a product specification or colour, please contact us or visit us in store.

We accept a wide range of payments, such as Visa, Visa Debit, MasterCard and Maestro. Please contact us to enquire about American Express and Delta

To find out if we can offer you finance, please contact us and we will assist you with your payment.

Please see our Shipping Policy here for more information.

We abide by the Waste Electrical and Electronic Equipment Regulations set out by the European Community directive in 2003, which means it is our responsibility to dispose of your old electronic items correctly. Visit our Recycling page to read more on how we dispose of your products.

This is rare, but please contact us with the details of the driver and a description of the damage, and we will try our bests to resolve the issue.

Yes! We will quote installation services on a case-by-case basis, as it can vary depending on the individual appliance and on access to your home. Please see more information on our installation page, or get in touch with us to discuss your needs.

Yes! Simply use the Collection option at checkout. For more information, please refer to our shipping policy.

If you believe your product to have a fault, please contact us to provide exact details of it's fault and we will assist you in resolving your product issue.

If your product's warranty has expired then unfortunately we are unable to replace it. Please contact us and we will assist you as best as we can with your issue.

If you do not want the product, you can return it unopened and unused to our store. Please contact us to arrange a time to do this and we can assist you with the process of getting a full refund.

What your warranty covers will depend on the brand, with mechanical and electrical failure being covered, not accidental damage. Please contact us if you would like to know more about warranties.

The warranty shown on product specifications are administered by the manufacturers directly but contact us to find out more.

The length of your warranty depends on the manufacturer as they all offer different time lengths; some offering 1 year, others up to 10 years. Please contact us and we will give you more information about the length of your products warranty.